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SHIPPING POLICY

  • COVID-19 update

    The safety of our customers, guests, and partners is our top priority. We are operating with a reduced manufacturing and distribution center team, and as a result shipping & delivery times may be extended. Please be patient with us as we will do everything we can to get you your order as safely and quickly as possible so that you can continue to live your yoga, wherever you are! Please see our COVID-19 Information Page for more information. We greatly appreciate your patience. Our Customer Satisfaction Team is here to support you, and you can reach out to them at hello@shophalfmoon.com.
  • Do you offer free shipping?

    We offer Free Shipping on all orders over $50. Please note that some regional exceptions may apply.

    Orders must be over $50 before tax and after any discounts have been applied. Free shipping is valid for all retail orders within Canada and the US with the exception of the following regions where additional charges may apply: Yukon, Northwest Territories, Alaska, and Hawaii. If you are located in one of these areas, please reach out to our team with what you are hoping to order as well as your address and we will provide you with a quote for shipping.
  • Can I pay for expedited shipping?

    At this time we are not offering expedited shipping services through our courier partners.
  • How are orders shipped?

    Orders will be shipped via Canada Post, UPS, or USPS.
  • How much does shipping cost?

    Shipping is automatically calculated at checkout. We offer free shipping on orders over $100 before tax and after promotions. Please note some regional exceptions may apply.
  • Do you ship internationally?

    We ship orders within Canada and the US. If you are intersted in shipping internationally, additional shipping charges may apply. Feel free to reach out to us directly at hello@shophalfmoon.com as we may have a retailer in your area!
  • Where can I order your products in Europe?

    We work with a retail partner greenyogashop in Europe where many of our products can be purchased.
  • Can I edit the address on my order?

    Once an order is placed, we are unable to edit or make changes. We can try to update the address through one of our couriers, however. Please keep in mind that the success of this process cannot be guaranteed and varies depending on the status of the shipment. Please send us an email at hello@shophalfmoon.com with the changes required and we will do our best!
  • Do you offer curbside pick up?

    We are unable to facilitate order pick up from our warehouse. You are welcome to purchase directly from one of our retail or studio partners, and if you need more information on partners in your area, please send us a note at hello@shophalfmoon.com.
  • How long will it take my order to ship?

    We will ship your order order as soon as possible, however please see our COVID-19 Information Page for information on any possible delays. It may take up to 3 weeks for our team to prepare and ship your order.
  • Why might it take longer for an order to be prepared and shipped?

    Many of our products are handmade with care at our manufacturing facility in Burnaby, BC. Props like our Bolsters, Zabutons and Meditation Cushions may take longer and up to three weeks for our team to sew and assemble as we work to maintain safe measures for our team, community and partners during this time.
  • Why was my credit card charged but my order still hasn't shipped?

    Prepayment is required for all orders placed through our site. Our team is working hard to have your products ready to ship, however our fulfillment timelines are extended. For more information visit our COVID-19 Information Page for further details.
  • How do I know if my order has been lost?

    Due to the safety measures put in place by couriers to keep communities safe, you may experience a delay in the delivery of your order. Please note that it may not be lost, but rather taking longer than usual to arrive. Continue to keep an eye on your tracking number and thank you for your patience and understanding! Please note that claims for lost orders may take between 5-7 business days to resolve.
  • What if my order has been marked as delivered but I haven't received it?

    If your order has been marked as delivered but has not arrived, please check the surrounding area where packages are usually left or with your building's receptionist/concierge. Sometimes couriers will mark an order as delivered 24-48 hours early. If you have still not received it after this time frame, let us know and we will investigate further.