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FAQ

If you have a concern or question that we haven't addressed below, please email hello@byoganow.com and we'll be happy to help

  • Ordering

    Where can I purchase my B Yoga products?

    All of our products are available for purchase online at byoganow.com! While do not have a store front, you can find our products at one of our many studio or retail partner locations in a city near you. For more information reach out to us at hello@byoganow.com.

    What if the item I want is out of stock?

    If a product you are looking for is out of stock, click on the product page, and enter your email address to be notified as soon as it becomes available!

    Can I order over the phone?

    We ask that all orders are placed through our online site directly. If you have a question about the products or ordering process, feel free to reach out to us at hello@byoganow.com.

    What payment methods are accepted?

    We accept payment via Amex, MasterCard, Shop Pay, Apple Pay, and Visa.

    How do I use my discount code?

    To apply your discount code, proceed to check out and enter the code in the "gift cards and discounts" field on the shipping page. Please note that discount codes cannot be stacked with other promotions or events. Discount codes are only eligible during their promoted period and cannot be extended before or after.

    If I missed the sale or forgot to add the code, can I still access the discount?

    We are unable to add discount codes or promotions to orders once payment has been processed and the order is confirmed in our system.

    What if I still haven't received my 10% off for joining the email list?

    You should receive an email to confirm your subscription to our newsletter, once this has been confirmed, you will receive a subsequent email with your promotion code which can be added at check out for 10% off your first order.

    Do you have a wholesale program?

    If you are interested in our wholesale program, please fill out an application form, and a member of our team will get back to you with more information.

    Do you have a teacher or ambassador program?

    For more information on our ambassador program, please fill out an application form.
  • Shipping

    Can I edit the address on my order?

    Once an order is placed, we are unable to edit or make changes. We can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment. Please send us an email at hello@byoganow.com with the changes required and we will do our best!

    How much does shipping cost?

    Shipping is automatically calculated at check out. We offer free shipping on orders over $85 before tax and promotions *some country restrictions apply. Please note that given the current climate we are unable to offer expedited shipping services. For more information on timelines please visit our COVID-19 Information Page.

    Do you offer curb-side pick up?

    We are unable to facilitate order pick up from our warehouse. You are welcome to purchase directly from one of our retail or studio partners, and if you need more information on partners in your area send us a note at hello@byoganow.com.

    How long will it take my order to ship?

    We will ship your order order as soon as possible, however please see our COVID-19 Information Page for information on any possible delays. It may take up to 3 weeks for our team to prepare and ship your order.

    My order has shipped but seems to be delayed. Why is this?

    Canada Post and UPS are processing and delivering a higher than normal volume of orders, while implementing measures in order to keep their team and communities safe. Continue to keep an eye on your tracking number to follow the status of your order.

    Where do you ship to?

    We ship orders within Canada and the US. If you are interested in shipping internationally, additional shipping charges may apply. Feel free to reach out to us directly at hello@byoganow.com as we may have a retailer in your area!

    Where can I order your products in Europe?

    We work with a retail partner COVID-19 Information Page in Europe where many of our products can be purchased.
  • Returns

    What is your return policy?

    We are happy to return your byoganow.com purchase as long as the product is unused, in its original packaging, and within 30 days of receiving the product. If you purchased your B Yoga products elsewhere, that establishment's return/exchange policy then takes effect. Sale items are final sale and are not eligible for return. Items that have been misused, altered, or improperly used are not elligible for return (ie. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers).

    How do I return my purchase?

    To return your product that was purchased online, please send an email to hello@byoganow.com with the subject "Return", and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.

    What if the product I received is damaged?

    We are sorry to hear something has gone wrong with one of your B Yoga products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email to hello@byoganow.com outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.

    How long does it take to process a return?

    We're currently processing returns within 5-7 business days once your return reaches our warehouse. We are taking additional measures at our warehouse to keep our community, team, and partners safe which may cause delays in processing your return. Please feel free to reach out if you haven't heard about the status of your return after 7 business days.
  • Our Products

    Where are your products made?

    Our products are made with care around the world. For more information on where each product is made, click on product, and scroll down to the specs to view the country of origin.

    How do I use these props and what do I need as a beginner?

    Click on the prop that you are looking for, then scroll down to find out more on how to use it. If you are still unsure or have any questions, please feel free to reach out to our team at hello@byoganow.com.

    How do I care for my B Yoga products?

    For more information on how to care for and clean your products go to our Cleaning Page.
  • B MAT

    What are The B MATs made of?

    Our traditional B MAT is made of 100% rubber with natural and synthetic components. The natural rubber used in our mats is inherently grippy and antimicrobial, making it perfect for a sweaty practice. The synthetic rubber is used to increase the durability and longevity of the mat.

    What is the lifespan of a B MAT?

    The lifespan of your B MAT will depend on how often you practice, your style of practice, and how you care for your mat. When cared for our mats are designed to support your practice for 3+ years. For more information on how to clean your mat go to our Cleaning Page.

    Why is there a smell to the B MAT?

    We pride ourselves in not using harsh chemicals, finishes or sealants on our mats. With that said any smell omitted from our mats is going to be the natural rubber scent which is inherent to the material used to make up the mat. This natural rubber scent is most apparent (but still fairly mild) first out of packaging but will dissipate with time and increased air exposure.

    How should I roll and store my mat?

    When your B MAT is not in use, it should be stored indoors, away from direct sunlight. Direct sun exposure to your B MAT can cause UV damage and dehydration. Your B MAT can be used outdoors, however it should never be left in direct sunlight for an extended period of time. When rolling your B MAT for storage, please roll it with the logo facing the outward. This will prevent creasing in your B MAT.

    Can I practice or store my mat outside?

    It is best to avoid prolonged periods of direct sunlight, as sunlight can oxidize the rubber material of the B MAT therefore compromising its grip and colour. This can occur directly if left outside in the sun or indirectly through car/home/studio windows.

    How do I clean my B MAT?

    For more information on how to clean your mat check out our Cleaning Page.

    What if my mat is dusty?

    Dust is totally normal when you first start using your new mat. The surface texture of our mats attract dust at first because of their grippy texture. The dust attraction will go away after you’ve used your mat for a few weeks – all the more reason to get your yoga on!

    What if there is discolouration showing on my mat?

    It is completely normal to see some slight variance in the colour of the mat, and it may result from the mat drying out. To fix this, we recommend regularly wiping the mat down with water or giving it a deep clean. See our Cleaning Page for more details.

    What if there are some marks on the surface of the mat?

    It is completely normal to see some nicks or wear in the surface of the mat and part of this is a trade off for the grippy nature of the mat. We recommend keeping the mat hydrated by wiping it down with water, and avoid heavy sliding activities to minimize this type of wear. You may also notice darker spots on our lighter-coloured mats which is completely normal.

    What is your warranty on the B MAT?

    There is a one year warranty on all B MATs. Warranty is only in effect if mat has been cared for in accordance with our Cleaning Instructions. Warranty will not cover damage caused by sun exposure, improper care and maintenance, dirt or stains, normal wear and tear, or any alterations made to the mat. Mats provided under our warranty program are not eligible under this warranty.
  • About Us

    Are you a Canadian company?

    Yes! We are a proudly born, raised, and operated Canadian company.

    Where are you located?

    We have two offices - one in Burnaby, BC and one in Markham, ON.

    How can I stay up to date on news, promotions and events?

    To stay in the know, sign up for our newsletter at the bottom of our site!

    How can I contact you?

    Reach out to us at hello@byoganow.com and a member of our team will get back to you as soon as possible.